Start with your question
AI is unavailable
- Check your connection and open Account & Membership in camera settings. Confirm that you are signed in with Apple and have quota remaining.
- Before first AI use, read the image-processing notice and choose whether to consent. Ordinary capture and local editing remain available if you decline.
- Refresh or retry as prompted. For persistent errors, note the time and exact message and contact support.
I paid, but membership is missing
- Check that you use the app account linked to your purchase and the correct Apple payment account.
- Tap Refresh Status, then Restore Purchases in Account & Membership if needed.
- If still unresolved, contact support with the product, purchase time and a redacted order screenshot. Do not buy again.
Restoration fails or accounts do not match
- Check the Apple account used for App Store payment and the app account linked to the original purchase.
- Connect to the internet and retry Restore Purchases in Account & Membership.
- If a purchase is linked to another account, contact support with the message, product and time instead of purchasing again.
How is usage counted and reset?
- Live guidance counts by AI session; photo-library analysis counts each successfully analyzed photo.
- Check remaining quota and your next reset in Account & Membership. Dates follow your device settings.
- Read Subscription details for failures, retries and upgrades.
I cannot save a photo or access the camera
- Find the app in iOS Settings and check Camera and Photos permissions.
- Check free device storage, retry saving, then look in the system Photos app.
- For persistent issues, send your device, iOS version and error message. You do not need to send an original photo.
How do I cancel or request a refund?
- Open iOS Settings → Apple Account → Subscriptions and select the app.
- Request a refund through Apple Report a Problem.
- Deleting the app or account does not cancel renewal. Read the full instructions.
How do I delete my account or make a privacy request?
- Open camera settings → Account & Membership → Delete Account and review the confirmation.
- Manage any Apple subscription separately.
- Read the Privacy Policy for necessary retained records. Use the feedback form for access, correction or deletion requests.
HERE TO HELP
Contact us
Tell us what happened, with the app version, device model, iOS version, time and steps to reproduce. Please redact private details in screenshots. Do not send passwords, codes, full card details or login tokens.